Privacy Policy

Last updated: April 2026

DTF Creations ("we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. This policy explains how we collect, use, store, and protect your information when you use our website and services.

1. Information We Collect

We may collect the following personal information:

Name, surname, and contact details (email, phone number)
Delivery address (street, city, province, postal code)
Company name and registration number (if provided)
Account credentials (email and hashed password)
Order history and design uploads
Payment information (processed securely via third-party providers)
Technical data such as IP address, browser type, and usage patterns

2. Purpose of Processing

We process your personal information for the following purposes:

To create and manage your account
To process and fulfil your orders
To communicate with you about your orders and enquiries
To improve our products and services
To comply with legal obligations

3. Legal Basis

We process your personal information based on your consent (provided when you register or place an order), contractual necessity (to fulfil orders), and legitimate interest (to improve our services).

4. Data Sharing

We do not sell your personal information. We may share data with trusted third-party service providers who assist in delivering our services, such as courier companies and payment processors. These parties are contractually bound to protect your data.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and data at any time.

6. Your Rights Under POPIA

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to the processing of your data
Lodge a complaint with the Information Regulator

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These measures include encryption, secure servers, and access controls.

8. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

9. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us via our Contact page or email us at privacy@dtfcreations.co.za.